4 Feb, 2026

Customer Support Agent

Northwind SaaS

Work from homeFlexible schedulePart time

Work from home, Worldwide

$9/hr

Part time

Entry level

About the role

Northwind SaaS needs a Customer Support Agent to answer live chat and email tickets for small-business customers. Work from anywhere on a flexible part-time schedule. After 60 days you receive a laptop stipend and access to paid training.

Responsibilities

Respond to chat and email support tickets promptly
Troubleshoot common product questions
Escalate bugs and account issues to the engineering team
Update help-centre articles and internal guides

Requirements

Fluent written English
Reliable internet and a quiet workspace
Comfortable learning basic SaaS tools